We want every customer to have a positive experience with our services. This Return & Refund Policy explains how refunds, cancellations, and service re-visits are handled for WiFi installation, network setup, structured cabling, cable repair, and customer support services.
1. Service-Based Refund Policy
Since our business involves on-site and remote technical services, refunds are handled differently than product-based purchases.
Non-Refundable Services
The following services are non-refundable due to the time, effort, and labour involved:
- WiFi installation & configuration
- Network setup & optimization
- Structured cabling installation
- Cable repair services
- Remote or on-site troubleshooting
- Technical support or consultation
Once a service has been performed (even partially), the payment cannot be refunded.
2. Refunds for Service Failure
We aim to resolve issues professionally; however, if the problem persists due to a fault on our part, we will:
- Offer a free re-visit to fix the issue, or
- Provide partial refunds only if the service was not delivered as promised
(subject to management review)
Issues caused by:
- Faulty routers or devices
- Poor ISP quality
- Building structure limitations
- Hidden wiring problems
- Environmental interference
are not eligible for refunds.
3. Hardware & Products
If we supply any hardware (router, cables, switches, etc.):
Eligible for Replacement (not refund)
- Defective products within 7 days
- Only if the issue is manufacturer-related
Not Eligible for Refund
- Used or installed hardware
- Products damaged by mishandling
- Third-party devices, even if recommended by us
4. Appointment Cancellations
Free Cancellation
Appointments may be canceled 24 hours before the scheduled time without charge.
Late Cancellation Fee
Cancellations made within 24 hours may incur a service call/visit charge, as a technician was reserved for your appointment.
5. No-Show Policy
If the customer is unavailable at the scheduled time and location, a no-show fee may apply, and rebooking may require additional charges.
6. Service Re-Visits
Free re-visits are only provided when:
- The issue is directly related to recent work
- The problem is not caused by new changes or external factors
Paid re-visits may apply when:
- New issues arise
- Customer changes network settings
- Hardware fails due to customer misuse
7. Processing of Accepted Refunds
If a refund is approved:
- It will be processed within 5–10 business days
- The refund will be issued through the original payment method
8. Contact Information
For questions or refund-related requests, please contact:
Email: support@specstreamwiring.com
Phone: +1 (888) 360-5417
Website: specstreamwiring.com